Consumer Return Policy for Purchases made on Rhinorack.com
Defective Product Return Instructions
- Contact Customer Service
Please contact Customerservice@rhinorack.com to initiate the return process. Please give a detailed explanation for the reason for the return and include a copy of the original sales order. Items being returned for reasons other than defective (i.e. ordered wrong application/part#, ordered wrong color, I don’t like it, etc) may be returned but it is the consumers responsibility to pay the freight cost back to Rhino-Rack.
- Pack your item(s)
Securely pack the item(s) in the original shipping cartons with original Rhino-Rack packaging and packing slip. We strongly suggest you insure the return package(s) in case damage occurs or the package is lost during transit.
- Get your refund
Please allow 7-10 business days* for our warehouse to process your returned package(s) upon arrival.
Returns Process & Terms
- Products returns are only accepted within 30 days from the date of delivery with an approved Returns Authorization (RA) number from Rhino-Rack. A product is not eligible to be returned without first obtaining an RA number from Rhino-Rack Customer Service. Any product returned without an RA number will not be processed nor will a refund be issued.
- Once your return has been received, deemed unused, and in sellable condition, a credit will be issued for the product returned.
- From the time that we receive your return, please allow up to 10 business days for your credit to be processed.
- All credits will be issued to the original credit or debit card used for order processing. All Rhino Rack USA product returns need to be addressed to:
Attn: Returns RAXXXXXXX
19822 E. 22nd Ave, Unit B
Aurora CO, 80011
To be eligible for a return all items must:
- Be replaced and packed within original Rhino-Rack packaging unless otherwise specified.
- Include a copy of your packing slip and RA number.
- Include all product manuals and small parts.
- Be UNUSED / in NEW / SELLABLE condition.
Not Eligible for Return:
- Products purchased in the Clearance section of the website
- Spare parts, keys, locks
- Cargo boxes
- Euro Bars
- RV Systems
Need to change or cancel an order?
We understand that things change, you might want to cancel or make an adjustment to your order. Unfortunately, we are not able to change the contents of an order once it has been placed. We do require written notification if you would like to cancel an order. Please reach out to Customerservice@rhinorack.com to see if we can cancel the order for you. If you have any other questions or concerns, please contact customer service at 1-877-744-6622.
Rhino Rack reserves the right to alter these policies and procedures at any time deemed fit.