You asked - we heard.
We are excited to announce the launch of online ordering for selected spare parts on the Rhino-Rack New Zealand website. Rhino-Rack strives for continual improvement in our service and offering to our end consumers, and now customers can order spare parts and have them delivered directly to their doorstep.
Why would I need a spare part?
If you’ve lost, misplaced or damaged a leg cover, allen key or even just a simple bolt for your Rhino-Rack roof racks or accessories – we are making it easier for our customers to purchase these items from the comfort of your home directly on our website. Over time roof racks and accessory parts may need to be replaced. We have listened to our customers and we have put together spare part kits for our most enquired about misplaced or damaged roof rack parts. Find out below how to access spare parts on our website.
What are spare parts?
The most common spare parts people require are Allen Keys & Tools, End Caps, Bar Rubbers, Shade & Awning Parts, Masterfit Locks & Keys, Plug Kits, Nuts, Bolts, Washers & Rivets, Legs and Covers. We also offer spare parts for a range of roof racks, Pioneer Platforms, Pioneer Tradie and Pioneer Tray and for many of our bike, ski and kayak carriers.
How can I order them? Can I get them delivered or do I need to go in store?
Selected spare parts are now available for purchase on our New Zealand website. Alternatively, spare parts will still be available for purchase via our distribution network. If you purchase direct on our website your order will incur a shipping fee which will be added in your cart. You can find your nearest Rhino-Rack dealer here: www.rhinorack.com/where-to-buy. If you can’t find your spare part on our website, please contact our Customer Service team on +64 4 237 0853 or email customerservice@rhinorack.co.nz or visit your nearest dealer for assistance.
To purchase spare parts on our website, visit www.rhinorack.com and click the Products tab at the top to find our Spare Parts page. Alternatively, if you find your roof rack or accessory on our website – scroll down to the bottom to find all applicable spare parts relating to that product.
Please note that we do not sell products other than our spare parts kits direct to consumers on our website. Visit your nearest Rhino-Rack dealer for assistance with purchasing our other products such as roof racks, Pioneer Platforms or leisure carriers.
