Warranty Claims

Please complete the following warranty claims form so we can assist you. Please note that you are required to have your proof of purchase as well as photos to assist us in resolving your claim.

Please Note: This form is for registering warranty claims for Rhino-Rack product failures after installation or during use. If you require assistance with installing / using your product please refer to your fitting instructions or contact your dealer.

Customer/Purchaser Details

First name *

Middle name

Last name *

Phone *

Email *

Address *

City *

State *

Postcode *

Dealership Details

Dealership name *

Dealership email

Full address

Contact name

Contact number

Product Details

Product part number *

Product part name

Date of purchase

Installed Vehicle Details

Vehicle *

Manufacturer

Model

Year

Body Type

Registration No.

Claim Details

Type of claim

Repair/Replace

Loss or Damage to property

Refund

If Loss or Damage to property – Approximate claim value $

What was being carried?

What is the mass of the gear being carried?

Were there any difficulties fitting the product?

Where did the incident occur?

When did the incident occur?

What type of roads was the vehicle travelling on?

Please provide a detailed account of the incident

Please attach your proof of purchase

(Not providing the below will delay processing of your claim)

Receipt / Proof of Purchase (Image files only - png, jpeg, gif, jpg) *

Image of Issue – 1 (Image files only - png, jpeg, gif, jpg) *

Image of Issue – 2 (Image files only - png, jpeg, gif, jpg)

Image of Issue – 3 (Image files only - png, jpeg, gif, jpg)

Is there a risk of injury or safety associated with this claim?

Supporting Message

Subject *

Message *

Acknowledgement

I, certify all information is true and correct to the best of my knowledge. *

yes

Submitted by (your name) *